Internet Fraud

Ok, so we are a very small company, and a month ago, someone ordered services from us, which we kind of assumed it was fraud, because of the two things, it was from Vietnam and the credit card was from UK, and second, it was quite a large charge, totaling $1400.00. We did not charge the card at the time yet, because we suspected it was fraud, but weren’t sure yet. So we call the bank, and they said they couldn’t give us any information on the card and that we can go ahead and charge it. We did, and yesterday we get a chargeback!? Now all of this could be avoided if the bank actually picked up the phone and called the customer...I mean, the credit card was probably not used illegally just on our website… Is there a way to get the chargeback back and even sue the bank for being so irresponsible with OUR money?

You should have called Visa or Mastercard directly. Your bank can't do anything at all, but then the idiot should have given you the number for the card company.

For a start, call your local/regional TV news or watchdog programme...get them interested. The bank won't want themselves pasted all over the media for ripping off card holders and/or businesses. They do it because either way, they make money on charges and comissions. To undo a transaction--you pay. To insure against card fraud--you pay. To make transactions--you pay. See how it works?

You should have phoned the credit card issuer, requesting an authorization number for the transaction. Doing so protects you from what happened to you. If you ASSUMED it was fraud why on earth did you complete the transaction ? The bank didn't give you any guarantee that the charge would be valid, did it ?